At BuyActiveShoes.com, we’re committed to delivering premium athletic footwear from top brands like K-Swiss, FILA, and adidas to athletes worldwide. Our shipping and returns policies are designed to get you game-ready quickly and ensure complete satisfaction with your performance footwear.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping (via DHL or FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 for all orders
  • Recommended for customers who need their athletic shoes quickly

Free Shipping (via EMS)

  • Delivery time: 15-25 business days after shipment
  • Available for orders of $50 or more
  • Ideal for budget-conscious shoppers who can wait slightly longer

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian and remote regions.

Tracking Your Order

Once your order ships, you’ll receive an email with tracking information. You can monitor your package’s progress directly through the carrier’s website using your tracking number.

Returns & Exchanges

We stand behind every pair of K-Swiss, FILA, and adidas shoes we sell. If your footwear doesn’t meet your performance expectations, we’ll make it right.

Our Return Policy

  • 15-day return window from delivery date
  • Items must be in original condition with tags attached and packaging intact
  • Original shipping fees are non-refundable

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Worn or damaged footwear
  • Items without original packaging
  • Personalized or customized products

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return

Return Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BuyActiveShoes Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Item(s) for return/exchange:

  • [Product Name]
  • [Size/Color]
  • [Quantity]

Reason for return: [Please specify]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive:

  • Return Authorization Number
  • Shipping instructions
  • Return form via email

Include in your return package:

  • Completed return form
  • Original packaging with all tags attached
  • Return Authorization Number clearly visible

Return Address:
8216 West Citrus Way, Glendale, US 85303

Step 3: Refund Processing

Upon receiving your return:

  • Refunds processed within 3-5 business days
  • Credit issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when completed

Exchange Options

Prefer a different size or model? We offer hassle-free exchanges for:

  • Tennis Shoes
  • Pickleball Shoes
  • Squash Shoes
  • Training Shoes
  • Kids’ Shoes
  • Sandals & Slides

Simply indicate your preferred exchange item in your return request. For exchanges, we’ll cover standard shipping costs for your replacement item.

International Returns

For our global athletes (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a prepaid return label if applicable

Performance Guarantee

We test every pair of K-Swiss, FILA, and adidas shoes before shipping. If there’s a manufacturing defect, we’ll replace them at no cost—because champions deserve equipment that performs as hard as they do.

For any questions about our shipping or returns policy, contact our team at [email protected]. We’re here to help you stay at the top of your game.