At BuyActiveShoes.com, we stand behind our premium athletic footwear with the same commitment to excellence that brands like K-Swiss, FILA, and adidas bring to the court. If your purchase doesn’t meet your performance expectations, we’ll make it right.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of delivery for most items, provided they are in original condition with tags attached and packaging intact. Your satisfaction drives our game.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Worn or damaged footwear
  • Items without original packaging
  • Personalized/customized products

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
Return Request Template: Subject: Return/Exchange Request – Order #[Your Order Number] Dear BuyActiveShoes Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Color] – [Quantity] Reason for return: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive a Return Authorization Number and shipping instructions. Please include:

  • Completed return form (will be emailed to you)
  • Original packaging with all tags attached
  • Return Authorization Number clearly visible

Return Address:
8216 West Citrus Way, Glendale, US 85303

Step 3: Refund Processing

Upon receiving your return:

  • Refunds are processed within 3-5 business days
  • Original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when completed

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for your replacement item.

International Returns

For our global athletes (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • Please mark package as “Returned Goods” to avoid additional charges

Exchange Options

Prefer a different size or model? We offer hassle-free exchanges for:

  • Tennis Shoes
  • Pickleball Shoes
  • Squash Shoes
  • Training Shoes
  • Kids’ Shoes
  • Sandals & Slides

Simply indicate your preferred exchange item in your return request.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange a prepaid return label if applicable

Performance Guarantee

We test every pair of K-Swiss, FILA, and adidas shoes before shipping. If there’s a manufacturing defect, we’ll replace them at no cost—because champions deserve equipment that performs as hard as they do.

For any questions about our returns policy, contact our team at [email protected]. We’re here to help you stay at the top of your game.